Answers to common questions and ways to get help with your Jaysurf connection.
Call 0710 452831 or 0715 375822, or send a message through the Contact page. Tell us your location in Ruiru (or nearby) and which package you prefer. We’ll confirm coverage and arrange installation.
Four home fibre packages:
• 15 Mbps – KSh 1,500/month
• 50 Mbps – KSh 2,000/month
• 70 Mbps – KSh 2,500/month
• 100 Mbps – KSh 3,000/month
We serve Ruiru town and many surrounding estates in Kiambu County. Coverage can vary by exact location. The fastest way to check is to call us with your estate or full address.
Once coverage is confirmed and you choose a package, we schedule installation as soon as possible. Many homes are connected within a short period after confirmation. We’ll give you a clear time when we book the visit.
1. Restart your router (unplug for 30 seconds, then plug back in).
2. Check that cables are firmly connected.
3. Test with another device if possible.
If the problem continues, call 0710 452831 or 0715 375822 and our team will help.
Yes. Contact us if you want to upgrade or change to a different speed. We’ll guide you through the process.
Payment details are shared when you sign up. We make the process clear so you know how and when to pay each month.
Phone: 0710 452831 or 0715 375822
Email: info@jaysurfhomefibre.co.ke
Website: www.jaysurfhomefibre.co.ke
You can also use the contact form on this website.
Unplug power for 30 seconds, then reconnect. Wait a couple of minutes. This fixes many temporary issues.
Place it centrally and elevated if possible. Avoid cupboards, floors and thick walls between the router and where you use WiFi most.
If only one phone or laptop is slow, the issue may be with that device rather than the whole connection.
We’re local and ready to help. Don’t struggle alone — reach out on either of our numbers.